NOW HIRING, ALWAYS TRAINING!!!

• Supervises and leads the technicians to effectively perform the duties of equipment repair, maintenance, installation, start-up, operation, and other duties as required to ensure customer satisfaction.
• Provides technical support for the field technicians to meet service demands and customer expectations.
• Reviews field technicians work to verify quality meets established company standards, techniques and safety protocol; makes recommendations to improve quality and productivity.
• Work closely with the dispatch team to ensure technicians are being scheduled properly by skill level, efficiency, and training requirements.
• Manage technician on-call schedule and ensure after-hour calls are run in a timely manner, in line with company policy.
• Adopt company systems, procedures and processes and implement continual training to teach and hold technicians accountable.
• Recruits, interviews, hires and trains technicians as required to meet workload demands and company or customer expectations and requirements.
• Coordinates team and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety and/or informational meetings.
• Institute and maintain a regular training program to ensure technicians are properly trained on the latest service techniques and safety procedures for equipment and overall working conditions.
• Conduct technician performance appraisals and reviews and establish improvement goals per company requirements.
• Communicates regularly with the dispatch team regarding project information, estimated time to complete jobs, labor hours and parts or materials used.
• Maintains communication with vendors concerning warranty claims/issues, product recall notifications, operational problems with products, premature failures and other issues as they apply to products and equipment sold, installed and/or serviced by the Installation or Service departments.
• Regularly reviews technician work orders for accuracy and verify company processes and expectations are met.
• Works together with warehouse Manager to make sure all required parts and equipment are ordered in a timely manner to ensure job commitments and deadlines are met.
• Develop and manage budgets, goals, and objectives to ensure departmental profitability.
• Hold technicians accountable to company and departmental policies and procedures.
• Oversees company vehicles assigned to service technicians; monitors vehicles to ensure they are being maintained and operated according to company policy.
• Oversees Warehouse Manager to ensure company fleet is properly maintained and in acceptable condition to allow staff to effectively and efficiently carry out their daily responsibilities for the company.
• Keeps current with latest factory/industry training on current products. Coordinates technician training and maintains training records to ensure personnel maintains proficiency in preventative maintenance, repair, start-up, installation, trouble-shooting, and overall operation of supported equipment.
• Generate and manage sales leads opportunities identified by service and/or maintenance technicians; train and enforce company conversion procedure.
• Promote and train company maintenance agreement program; conduct regular meetings with technicians to track and record department goals and expectations.
• Work with other department leaders to meet company and departmental goals and objectives.
• Other tasks and duties as required to maintain efficient and profitable department operations and goals.

• High school diploma, GED or equivalent.
• Excellent customer service skills.
• Exhibit an in-depth knowledge and understanding of HVAC systems operation.
• 5+ years HVAC service/maintenance experience.
• Understanding of advanced principles of heating and air conditioning.
• Some post high school education from trade school, college or military.
• Reliable, self-motivated team player.
• Excellent verbal, written, leadership and conflict management skills.
• Ability and willingness to work after hours, weekends, and holidays as/if required.
• Valid drivers license with clean driving record and background.
• Have a clean, neat, and professional appearance.
• Good computer, tablet (iPad), and cellular phone skills.
• Attention to detail and highly organized.